Acceptable User Policy

This Acceptable User Policy (“AUP”) governs the usage of services of RackBank (“Services”) pursuant to the Master Services Agreement dated ________ entered between RackBank and the Customer. The terms not specifically defined herein shall have the meanings ascribed to them in the Master Services Agreement.

This AUP shall be incorporated by reference into each contract entered by RackBank with its Customer for availing the Services. In addition, this Policy shall also be incorporated by reference into the Master Service Agreement

This AUP helps and protects the Customer. Availing of Services by the Customer constitutes acceptance of this AUP.

All hosting services provided by RackBank shall be used by the Customer for lawful purposes only, and as per the applicable laws (including but not limited to privacy laws). Transmission, usage, storage, or presentation of any information, data or material in violation of applicable laws including the ‘banned contents’ is strictly prohibited. The ‘banned contents’ include but are not limited to:-

Illegal Material– Includes illegally exploited copyrighted works, commercial audio, video, or music files, and any material that violates any applicable law or regulation of any country, and any material that is perceived to be misleading in any manner.

Warez– Includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and the like, and encrypting of any of the above. It also includes any sites which provide “links to” or “how-to” information about such material

HYIP– HYIP sites, or sites that link to or have content related to HYIP sites.
Proxy– Any proxy set-ups or connections or any sort of activity through remote proxy connections on our hosting and/or in relation to our Colocation services.
IRC Hosts– (Hosting an IRC server that is part of or connected to another IRC network or server) Servers, found to be (a) connecting to or (b) part of these networks;
Defamatory content– any website content that makes a false claim, expressively stated or implied to be factual, or that may give an individual, business, product, services, group, government, or nation a negative image.
Bit Torrents– Use of software and scripts for “bit torrents” including sending or receiving files using these mechanisms.

Adult Content- RackBank does not allow pornographic or sexually-explicit images or any pictures/ video which are obtained illegally to be hosted on its servers.

Undertaking of the Customer- The Customer agrees and undertakes that;

  1. Any attempt to undermine or cause harm to any of the servers of RackBank is strictly prohibited. RackBank shall take no responsibility for the use of its clients’ accounts by the Customer.
  2. In case of abuse of the resources provided by RackBank, in any way, RackBank reserves the unqualified right to immediately deactivate the Customer’s account, without refund.
  3. Denial of Service (DOS) attacks directed at RackBank or any attempt to launch a DOS attack from RackBank servers is strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of the Customer’s account.
  4. In case the Customer is, in any way, disrespectful towards any member of RackBank or its staff, RackBank shall have full right to terminate the Customer’s account with it, without any refund.
  5. RackBank will use reasonable efforts to protect the server for its clients / Customer, The Customer is solely responsible for making backup files in connection with its use of the Services.
  6. Client shall be responsible for any misuse of its Server/account and it must take steps to ensure that others do not gain unauthorized access to its Server/account. It shall not use its account to breach the security of another account or server or attempt to gain unauthorised access to another network or server.
  7. RackBank will use commercially reasonable efforts to resolve all Incidents as soon as reasonably possible, but does not make any representations or warranties as to the timeliness of the resolution of any Incident.
  8. Its password provides access to its account and it is responsible to keep its password secure.
  9. Sharing its password and account access with unauthorized users is strictly prohibited. It will take care and prevent others from using its account. It will be responsible for all consequences of others using its account.
  10. Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of Services.
  11. It shall adopt adequate security measures to prevent unauthorised use of its account.
  12. It shall not attempt to circumvent user authentication or security of any host, network, or account which includes but is not limited to accessing data not intended for it, logging into, or making use of a server or account. It is not expressly authorized to access or probe the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Such tools shall include, but are not limited to password guessing programs, cracking tools, or network probing tools.
  13. It shall not attempt to interfere with services provided to any user, host or network or carry out DOS attacks which includes but is not limited to “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
  14. Users who violate systems or network security may incur criminal or civil liability. RackBank will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
  15. It shall complete its own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services.

Materials and Products

  1. RackBank shall exercise no control whatsoever over the content of the information passing through the network or on the Customer’s websites.
  2. Use of any information obtained by way of RackBank is at the Customer’s own risk, and RackBank specifically denies any responsibility for the accuracy or quality of information obtained through its services.
  3. Connection speed represents the speed of connection to RackBank and does not represent guarantees of available end-to-end bandwidth. RackBank can only guarantee within its controlled network, availability of bandwidth to Customer’s subscribed Committed Information Rate”.

RackBank is under no obligation to edit, review or modify the contents of the Customer's website. However, RackBank reserves the right to remove any content on the Customer’s website without notice. For the avoidance of doubt, RackBank shall not pro-actively monitor messages that are posted on the sites managed by RackBank, but it reserves the right to remove such messages at its sole discretion, without notice to the Customer.

The Account of the Customer found to be using the Services for any of the purposes contained in Clause D(a), above shall be terminated without any notice.

The first offense committed by the Customer in respect of Proxy as set out in Clause D (d), above will result in immediate suspension of their account. A second violation by the Customer in this regard will result in immediate termination of its account.

Servers found to be (a) connecting to, or (b) part of another IRC network or server will be immediately removed from RackBank network, without notice. Such servers will not be reconnected to the network until such time that all traces of the IRC server are completely removed, and the Customer allows access to its server to confirm that the content has been completely removed.


  1. The Customer agrees that it shall fully and effectively defend, indemnify, save and hold RackBank harmless from any and all demands, liabilities, losses, costs, actions, proceedings, expenses (including legal expenses), liabilities and/or claims, howsoever suffered or incurred directly or indirectly by RackBank, its agents, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns (A) in connection with their use of the Services, and/or (B) as a consequence of the Customers breach or non-observance of its obligations set out in this AUP.
  2. The Customer shall defend and pay all costs, damages, awards, fees (including legal expenses), and judgments awarded against RackBank arising from breach or breaches of its obligations set out in this AUP. RackBank may in its absolute discretion defend such claims and may compromise such claims without the consent of the Customer. The Customer shall provide RackBank with the assistance necessary, or as required by RackBank, to defend such claims, at the Customer’s sole expense.

Amendment- Any amendment or modification of this AUP shall be effective only if it is in writing and duly signed by both the Parties.


If you ever come to know about any breach security of this site, please contact us immediately at our Toll-Free Number: 1800-102-0088 or send a mail on [email protected].